It may not be as fancy as many of the boards here, but let me explain our usage. We have 8 TVs on the wall of the “pit” (where our analysts sit). The screens are great for use as dashboards, but because of the physical limitations and the volume of data, they need to be digested at-a-glance at a distance where text can’t be read. Most of our boards use large numbers and state groups for colour-coding, but I’m particularly proud of this one. The intent isn’t to be able to read individual numbers (I have on-demand reports for that), the point is to indicate to us that there’s a problem. I can tell, at a glance, when one analyst is an “outlier”, and that’s my prompt to dig further. In this screenshot, I can tell that 3 analysts have an abnormal number of Active tickets vs. the rest, so it’s a cue to spend a couple minutes checking their queues.
Next step is to figure out if I can colour-code when they’re N% above the average for that column. If anyone knows how to do that, I’m happy to hear ideas!